--- title: Learn more about eNPS with SideUp! description: Measure employee satisfaction with eNPS to enhance engagement, retention, and productivity. Discover insights and improve workplace with SideUp's solutions image: https://hi.sideup.com/hubfs/freepik__a-3d-rounded-toylike-design-on-lime-tones-represen__3971.png --- [Skip to content](https://hi.sideup.com/en-gb/enps#main-content) [![SideUp](https://hi.sideup.com/hubfs/logo.svg "SideUp")](https://www.sideup.com?utm_source=lp) ![freepik__a-3d-toy-digital-rounded-image-on-perspective-ther__3972](https://hi.sideup.com/hubfs/freepik__a-3d-toy-digital-rounded-image-on-perspective-ther__3972.png) # **eNPS: The simple metric that tells you if your employees love (or loathe) their job** Keeping employees happy isn’t just a nice-to-have—it’s essential for productivity, innovation, and retention. The **Employee Net Promoter Score (eNPS)**\* is a straightforward yet powerful way to gauge how your team really feels about working at your company. **Spoiler alert: the results might surprise you.** *\*eNPS was derived from the Net Promoter Score (NPS), which was developed by Fred Reichheld of Bain & Company in collaboration with Satmetrix in 2003.* ![freepik__a-3d-toy-digital-rounded-image-on-perspective-ther__3972](https://hi.sideup.com/hubfs/freepik__a-3d-toy-digital-rounded-image-on-perspective-ther__3972.png) #### What is eNPS? eNPS is the workplace version of the well-known Net Promoter Score (NPS), which companies use to measure customer loyalty. But instead of asking customers if they’d recommend a brand, eNPS asks employees: ***“On a scale of 0 to 10, how likely are you to recommend a friend or coleague to work in this company?*** The responses reveal just how engaged and satisfied your workforce really is. ![freepik__a-calculator-on-3d-toy-design-style-on-lime-green-__73700](https://hi.sideup.com/hs-fs/hubfs/freepik__a-calculator-on-3d-toy-design-style-on-lime-green-__73700.png?width=896&height=896&name=freepik__a-calculator-on-3d-toy-design-style-on-lime-green-__73700.png "freepik__a-calculator-on-3d-toy-design-style-on-lime-green-__73700") #### How to calculate eNPS It's simple math, we promise! - Employees who respond with **9 or 10** are **Promoters**—your biggest fans. - Those who give a **7 or 8** are **Passives**—neutral, not unhappy, but not exactly shouting your company’s name from the rooftops. - Anyone rating **0 to 6** is a **Detractor**—people who might already be browsing LinkedIn for their next job. Now, for the formula: **eNPS = (% of Promoters) - (% of Detractors)** ![freepik__a-3d-rounded-toylike-design-on-lime-tones-represen__73701](https://hi.sideup.com/hubfs/freepik__a-3d-rounded-toylike-design-on-lime-tones-represen__73701.png "freepik__a-3d-rounded-toylike-design-on-lime-tones-represen__73701") Passives don’t spread *good* or *bad* vibes. eNPS focuses on *enthusiasm vs dissatisfaction*. Including Passives would water down the results, making it harder to see if employees are truly engaged or just *meh*. The score results can range from **-100 (yikes)** to **+100 (fantastic):** - **-100 to 0 (Bad):** Major problems. Employees are unhappy, and turnover risks are high. - **1 to 30 (Needs Improvement):** Not terrible, but not great. More promoters than detractors, but engagement needs work. - **31 to 50 (Good):** Solid.Employees are generally happy and engaged, though there’s room to improve. - **51 to 70 (Very Good):** Great workplace. Most employees love it and would recommend it. - **71 to 100 (Excellent):** Top-tier culture. Employees are raving fans, and your workplace stands out. So, the higher your eNPS, the stronger your company culture!  ![freepik__a-3d-rounded-toylike-design-on-lime-tones-represen__73701](https://hi.sideup.com/hubfs/freepik__a-3d-rounded-toylike-design-on-lime-tones-represen__73701.png) #### Why bother measuring eNPS? ###### Fast, simple and actionable Unlike lengthy engagement surveys, eNPS gets straight to the point. No fluff—just clear data that helps you understand where you stand in the hiring game: you can compare your eNPS with a major player, like Google. ###### It helps retain employees Employees who enjoy their jobs stay longer. A high eNPS indicates a healthy workplace, while a low one signals the need for improvement before turnover increases. ###### It strenghtens employee branding Happy employees talk. They post about their jobs, share experiences, and refer friends. A good eNPS boosts your reputation, making it easier to attract top talent. ###### It drives productivity Engaged employees aren’t just happier—they’re more productive, creative, and committed to company goals. eNPS helps you understand how connected they feel to their work. ## Data insights #### **Happy Employees Mean Better Business** ![freepik__a3d-rounded-toy-style-image-representing-employee-__3969](https://hi.sideup.com/hs-fs/hubfs/freepik__a3d-rounded-toy-style-image-representing-employee-__3969.png?width=600&height=327&name=freepik__a3d-rounded-toy-style-image-representing-employee-__3969.png "freepik__a3d-rounded-toy-style-image-representing-employee-__3969") Gallup estimates that low employee engagement drains **US$ 8.9 trillion** from the global economy each year—that’s 9% of global GDP. Strong employee engagement isn’t just a nice-to-have; it’s a game-changer for business success. If **you’re** looking for better results, eNPS is a tool to gain valuable insights to build a workplace where people thrive—and the business grows. ##### High engagement companies leverage toward competitors ### 23 ### % of rise in profitability ### 18 ### % of higher productivity ### -21 ### % turnover Source: Gallup - State of The Global Workplace 2024 ![freepik__a-gauge-meter-on-3d-toy-design-style-on-lime-green__22832](https://hi.sideup.com/hs-fs/hubfs/LP/freepik__a-gauge-meter-on-3d-toy-design-style-on-lime-green__22832.png?width=240&height=125&name=freepik__a-gauge-meter-on-3d-toy-design-style-on-lime-green__22832.png "freepik__a-gauge-meter-on-3d-toy-design-style-on-lime-green__22832") #### How to apply eNPS like a pro ###### Measure regularly Once isn’t enough. Check in **quarterly or biannually** to track trends and see if your efforts to improve engagement are actually working. ###### Ask follow up questions Numbers are great, but context is better. Follow up with something like, **“Why did you give that score?”** to uncover specific feedback. ###### Keep it Anonimous If employees feel their answers could come back to haunt them, they won’t be honest. Keep responses anonymous to get a true picture of workplace sentiment. ###### Act on the feedback **No one likes to feel ignored.** If employees take the time to give feedback, acknowledge it and take real steps to address concerns. ![freepik__design-representing-improving-metrics-on-3d-rounde__7430](https://hi.sideup.com/hubfs/LP/freepik__design-representing-improving-metrics-on-3d-rounde__7430.png "freepik__design-representing-improving-metrics-on-3d-rounde__7430") #### Upside your eNPS If your score is high, congratulations, you’re doing something right. If it’s low, don’t panic—just start listening, communicating, and making meaningful changes. One of the best ways to boost eNPS is by **giving employees more control over their benefits.** SideUp was founded to strengthen the relationship between employers and employees, contributing to solving critical challenges faced by both in today’s workplace. According to a survey by PWC, 44% of employees admit that personal finance issues have been a distraction at work and 55% of the labor force is living paycheck to paycheck – highlighting the urgent need for more accessible, and flexible benefits. At the same time, 77% of employers report struggles in retaining top talent and filling vacancies, with a 53% turnover record, making workforce satisfaction a growing priority. SideUp bridges this gap by providing an **all-in-one platform** that simplifies benefits administration, improves financial wellness, and empowers employees with personalized options – all while helping organizations attract and maintain top talent in a competitive market. ![freepik__design-representing-improving-metrics-on-3d-rounde__7430](https://hi.sideup.com/hubfs/LP/freepik__design-representing-improving-metrics-on-3d-rounde__7430.png) ![freepik__a-3d-rounded-design-on-lime-tones-representing-kpi__7435](https://hi.sideup.com/hs-fs/hubfs/freepik__a-3d-rounded-design-on-lime-tones-representing-kpi__7435.png?width=789&height=790&name=freepik__a-3d-rounded-design-on-lime-tones-representing-kpi__7435.png "freepik__a-3d-rounded-design-on-lime-tones-representing-kpi__7435") ##### Want to create a workplace where employees feel valued and engaged? Book a demo with our team and see SideUp in action! [Book a Demo](https://meetings-eu1.hubspot.com/lana-leles/lp-enps) [![SideUp](https://hi.sideup.com/hubfs/logo.svg "SideUp")](http://sideup.com) SideUp is a trading name of SideUp Limited, registered in England and incorporated under the laws of the United Kingdom and the United States of America. ###### Get In Touch hello@sideup.com 35 Charles Square, London, England, N1 6HT 919 North Market Street, Suite 950, Wilmington, DE 19801, USA Copyright © 2026 SideUp All Rights Reserved. [Privacy Policy |](https://sideup.com/privacy-policy/) [Terms of Use](https://sideup.com/terms-of-use/)